Whatever you say or don’t say will greatly affect the increase or decrease in the quality of the relationship between you and the customers. In the world of customer service, words have become something very vital in various struggles to get customers. But as we all know, the process of communication will not always be easy.
For this reason, here are a few points from marketing consultants that you can at least make as a brief guide in terms of building good long-term relationships with your customers.
• Show that you really are happy to be able to help solve their problems.
When having a conversation with customers, make sure that they know that you exist only for them and will always be ready to help when they need you. To ask what kind of problems they are experiencing right now, then you can start with greeting sentences like, “How are you, sir? Is there anything I can help?”
You have to end the conversation without seeming to be in a hurry and make your customers feel like they are evicted and forced to end the conversation session. Your responsibility is in no way limited to how to solve problems that have been reported by customers, but also to encourage customers so that they feel more open to convey other things that are still unclear. If you are looking for or need about protein research ARVYS Proteins Inc. is the best solution for you, protein contract research
• Show that you are still faithfully listening to them.
The customer service officer who also is a must be a good listener to be able to read how the customers are in the current mood, analyze how their problems are, and to understand how your customers feel. Words like, “I understand that problems like this must be very disturbing to you,” can make customers feel much better while waiting for you to handle the problems they are facing.
Show your empathy in a more polite and professional manner.
Ask the customer, if necessary, detail the problem as what has happened even though you feel that such problems are only possible due to errors that occur on the customer’s own side. This will indicate your willingness to listen to any complaints from customers in order to take corrective action and not just blame it.
• Show that you will be able to solve their problems.
Your next task is to assist those who have or have not purchased your product. Never ask your customers to solve their own problems.
Conversely, when you cannot fulfill a customer’s request, then at least you need to tell them that you are indeed forced to refuse to fulfill the request. How to say no without hurting self-esteem and damaging the expectations of customers. Use words that indicate that you really want to help, but unfortunately can’t, like, “I really want to help, but this is beyond our capacity, sir.” You can reject the request, as long as it’s done well.